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Web Dev & Support for Community Newspaper

Quality:

5/5

Schedule:

4/5

Cost:

5/5

Willing to refer:

5/5

Overall:

5/5

Review by:

Jeb Bladine, Publisher - News-Register

Background

Project summary:

Buildable Custom Software managed full-stack development of a website for a newspaper, leveraging custom software. The team has built additional platforms and continues to provide development support.

Introduce your business and what you do there.

I’m the president of the News-Register publishing company and the publisher of the newspaper.

News Register Homepage

Opportunity / Challenge

What challenge were you trying to address with Buildable Custom Software?

Initially, we engaged them to develop our website.

News Register Example Article News Register Flyout Menu News Register Site Traffic

Solution

What was the scope of their involvement?

Buildable Custom Software developed the website for our newspaper using the system they’d built over the years. Since then, we’ve worked with them in various ways. Primarily, their team has worked to create additional websites for other portions of our company operations.

What is the team composition?

We work with an expanded team from the one in 2010. Primarily, we’ve collaborated with probably 2–3 different people from Buildable Custom Software for various areas of website development such as special database services, website redesign, and special functionality creation. They’ve got a team of good quality people for website and conceptual development as well as programming and design expertise.

How did you come to work with Buildable Custom Software?

We were working with our own development resources, providing services to other newspapers as well. We hit a point where we weren’t able to take our software development to the next level. At that time, we became aware of Buildable Custom Software. They were creating database websites locally and operating across the street from us. We checked their capabilities and found them to be beyond what we were able to do for our own website servicing.

How much have you invested with them?

Over the course of our partnership, we’ve probably spent $20,000 on development.

What is the status of this engagement?

We started working together in May 2010. It wasn’t a project we wanted to rush, so development occurred over the course of six months or so. We continue to work together.

Results & Feedback

What evidence can you share that demonstrates the impact of the engagement?

We’ve had significant success by asking them to make changes to their database program. These changes have helped elements of our newspaper, advertising, and circulation sales activities. They've also enabled us to create reports, improving how we extract data from our website significantly.

How did Buildable Custom Software perform from a project management standpoint?

We’ve done most of our work with them in person when we’ve sat down and looked at the site to update the programming live. Buildable Custom Software gives us a tool—a development site—using the database system’s functionality for us to play with as long as we want to work out functions that we're interested in implementing.

What did you find most impressive about them?

Buildable Custom Software has been extremely professional and timely. Their team has been flexible in responding to our special needs over the years. And, we’ve got an advantage through a strong personal and local business relationship. They’re people we know well who work across the street from us.

Are there any areas they could improve?

No, nothing comes to mind specifically. As with any system like theirs, it’s difficult for them to respond to specific needs because their program serves all their clients. When we’ve asked them to add functionality to the large-scale program, it can take extra time.

Quality:

5/5

Schedule:

4/5

Cost:

5/5

Willing to refer:

5/5

Overall:

5/5

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